Covid-19 & Pets FAQs

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Is Purina able to produce pet food, litter and treats during the crisis?

Purina’s products (pet food, pet snacks and litter) are included in the list of industries identified as “essential services” by both the Governments of Ontario and Quebec, as well as the U.S. Department of Homeland Security/CISA. As a result, Purina is exempt from closures or stay-at-home orders. Purina is taking significant steps to ensure that we can service our consumers at the highest levels possible. 

I’m having trouble finding my pet’s favourite Purina food in stores or online right now, can you help? Can you ship directly to me?

As you can tell, we’re experiencing a high demand for our products, and our team is working hard to keep shelves (and online carts) stocked with our food, treats and litter.  To help you find stores that may have our product available, we’d encourage you to find your favourite product on our website and then click on the Buy Now link, which is found within each product section.  Because we’re all in this together, we encourage consumers to only purchase the amount you would regularly order, so that everyone can keep their pets happy and healthy.  We would also recommend you contact the store first to be sure your product is available.  Should you have additional concerns, please visit us here https://www.purina.ca/contact-us for assistance.

How much pet food should I have on hand?

Because we’re all in this together, we encourage pet owners to only purchase the amount you would regularly order so that everyone can keep their pets happy and healthy.

I’m having trouble finding my pet’s favourite food, should I switch?

Our team is working hard to make sure your pet’s favourite food is available. If you are running low and unable to find more, you may need to substitute another recipe in the short term.  If this is the case, you should try to introduce the new food gradually.  Mix the new with old, increasing the new and decreasing the old for over a period of 7-10 days.  Please use the same procedure when you eventually switch back to your pet’s favourite food. If your pet’s diet is a therapeutic diet for a specific health concern, please talk with your Veterinarian before making any changes.

Is it safe to take my pet to the veterinarian right now?

If your pet needs medical attention, call your veterinarian. Veterinarians are considered essential services, but may only be accepting urgent care patients, have reduced hours or updated protocol for seeing pet patients due to the current situation.

What is Purina doing to help pets during this crisis?

Purina is continuing to support pet shelters and rescues across the country by sending pet food, litter and providing financial resources to help them in this uncertain time. You can help too by fostering or adopting a pet or making a donation. Connect with a local shelter to learn more.

How can I help pets in need?

There are a number of things you can do to help pets in need. Visit the website of your local Humane Society, SPCA, animal rescue organization or food bank to see how you can lend a hand.