myPurina™ Canada Frequently Asked Questions
Program Overview
myPurina™ Canada is a loyalty program for Purina Canada consumers.
Canadian consumers can earn reward points by purchasing eligible Purina products at their favourite retailer and uploading their receipts to earn reward points, or by completing various engagement activities.
Reward points can be redeemed towards Purina product coupons.
Canadian consumers are encouraged to create a myPurina™ Canada account.
myPurina™ Canada members may earn reward points by uploading their receipts for the purchase of eligible Purina products. Reward points can also be earned by completing activities such as creating pet profiles or leaving product reviews on our purina.ca website.
Reward points earned can be redeemed for Purina product coupons.
Our myPurina™ Canada loyalty program differs to our myPurina loyalty program. myPurina™ Canada loyalty program is web based whereas our US myPurina loyalty program is a mobile app. In Canada, at this time, we do not have a mobile app available.
The myPurina app is part of our US loyalty program. The myPurina app is not provisioned to Canada.
- No, myPurina™ Canada is a free program designed to reward our Canadian consumers and their beloved pets. You can get started by signing up here.
We encourage you to visit www.purina.ca/mypurinacanada/terms-and-conditions to review the full terms & conditions of our myPurina™ Canada program.
We encourage you to please visit www.purina.ca/signup to join. Navigate to the Sign In icon located at the top right-hand side. Once clicked, there will be an option to Create Account or Sign In. From there, please create your myPurina™ Canada account and password.
A verification email will be sent instantly containing a 6 digit code. This code will be required to sign in to myPurina™ Canada for the first time.
We encourage you to add myPurina™ Canada noreply@mypurinacanada.com to your safe sender list as the verification code expires after 24 hours.
The personal information required to sign up for myPurina™ Canada includes your First Name, Last Name, email address and postal code.
Passwords are required to be 8 characters long, contain one special character & one number.
The following brands are eligible for myPurina™ Canada: Beggin’®; Beneful®; Beyond®; Cat Chow®; Kitten Chow®; Dentalife®; Dog Chow®; Puppy Chow®; Fancy Feast®; Friskies®; Purina ONE®; Pro Plan® & Tidy Cats®.
Purina Pro Plan Veterinary Diets® Supplements sold through specialty pet stores are eligible.
Purina Pro Plan Veterinary Diets®, Supplements & Essential Care products sold through veterinary clinics are not eligible.
We have a dedicated loyalty program available for our Purina Pro Plan Veterinary Diets® consumers where they can earn rewards for qualifying purchases.
More information can be found here.
Our myPurina™ Canada program is open to individuals who are residents of Canada and are at least the age of majority. Professional breeders, businesses, and institutional organizations (such as rescue groups, humane societies, or animal shelters) are not eligible to participate in the Program. We reserve the right to request proof of eligibility at any time.
By opting in to our emails, you'll receive updates about new products, helpful pet care information, and other brand news that we hope may be of interest to you as you look for additional ways to more proactively care for your pet. If you ever change your mind, you can easily update your preferences or unsubscribe at any time using the link at the bottom of each newsletter or by updating your preferences through your account.
Reward Points
You can earn reward points through completing activities, such as creating a pet profile, purchasing eligible Purina products, submitting product reviews, and engaging across our digital properties.
You can also earn reward points in connection with a purchase of one or more of the eligible brand products, in which you will need to upload a receipt showing your purchase.
500 reward points earned upon initial sign up
10 reward points earned per $1 spent to a yearly maximum of 50,000 points.
Earn 50 reward points for submitting product reviews (max. 1 per month)
Earn 250 reward points for completing your first pet profile, 100 for additional pet profiles to a maximum of 5 pets
50 points for yearly anniversary sign up
50 points for completing various brand surveys
Reward points earned for receipt uploads will be credited to your account within 10-15 business days from date of receipt upload.
Reward points earned for activities completed will be credited to your myPurina™ Canada account.
Reward points can be earned for online purchases.
Receipts must include:
Date & time of purchase
Retailer name
Full receipt to be scanned
Eligible Purina products and product price
Order number
Reward points can be earned for instore purchases.
Receipts must include:
Date & time of purchase
Retailer name
Full receipt to be scanned
Eligible Purina products and product price
Transaction number
Reward points expire one year from the date they were added to your myPurina™ Canada account.
There is a maximum of 50,000 reward points earned per year.
We are only able to award reward points for receipts dated after our myPurina™ Canada program officially launched, and after your myPurina™ Canada account has been created.
There are numerous other ways to earn reward points through our myPurina™ Canada program as well.
Unfortunately, our Pro Club members are not eligible for myPurina™ Canada; we have a dedicated Pro Club program available for our loyal Breeders where they can earn rewards for qualifying purchases.
Once coupons have been redeemed, they are unable to be cancelled.
Our coupons are instant downloads and are intended to be printed in order to redeem them at your favourite retailer.
Our coupons can be saved to your desktop or mobile phone, and there are various retail options available in order to have documents printed. We encourage you to source a local retailer in order to print your coupon(s).
We’re sorry to hear this happened, we encourage you to please reach out to our team for assistance via our website and select myPurina Canada as the Contact Reason.
Unfortunately, we don’t have this option available but hopefully in future this is something we may explore.
Our team would be happy to help! Please contact us via our website and select myPurina™ Canada as the Contact Reason.
Technical Support
Once logged into your myPurina™ Canada account, please navigate to the user icon located in the upper right-hand section; once clicked, your myPurina™ Canada profile will appear. The menu options include Purina Rewards, Receipts, My Coupons, My Pets, Account, Privacy & Legal Info & Sign Out.
Verification emails are instantly sent once your have created your myPurina™ Canada account. We encourage you to please check your junk email folder and also add noreply@mypurinacanada.com to your safe sender list.
If it has been past 24 hours and your verification code has expired, please proceed to recreate your myPurina™ Canada account, this will prompt another verification email to be sent.
There is a reset password option available upon signing into your myPurina™ Canada account. Once you enter your email address, a reset code will be emailed to the email address entered.
Under the receipt option, please select Upload Image. Once clicked, it will prompt to upload a document (receipt). Please note, receipt formats accepted are JPEG, PNG or PDF. Once a receipt is uploaded successfully, there will be a success message displayed.
Receipt formats accepted are JPEG, PNG or PDF. The maximum size for receipts accepted is 10MB.
If your receipt is a JPEG, PNG or PDF and under 10MB in size and you’re still receiving an error, we’d like to help. Please contact our team via our website and select myPurina™ Canada as the Contact Reason.
We strive to review all receipts within 10-15 business days and we encourage you to please keep an eye on your Transaction History to know the current status of each receipt uploaded.
We’d be happy to help you with that, please contact our team via our website and select myPurina™ Canada as the Contact Reason.