Frequently Asked Questions

While we offer coupons on our website, our coupons may also be featured online, in magazines, in newspapers, like the Sunday paper, in/on our packaging and occasionally in stores. 

Some Purina pet food brands offer grain-free formulas, to give pet owners more nutritional choices. These brands include Beyond, Purina ONE and Pro Plan. Just like all Purina foods, every ingredient in our grain-free formulas has a purpose, and is selected for nutrition to help pets live their best life possible. You can learn more about ingredients at grain-free dog foods and grain-free cat foods on the Purina website.

“Filler” may be defined as feed ingredients for pet food with little or no nutritional value. Every ingredient in our formulas has a valuable function and plays a part in providing an excellent source of nutrition to your pet. When properly cooked, corn provides a highly digestible source of carbohydrate, essential fatty acids and protein, and thus, is not considered filler. Corn also has among the highest level of natural antioxidants of any grains. Purina only uses the same grades of corn traditionally used in human food products. Learn more about our ingredients.

It is likely that our pet food contains GMO grains because genetically modified grain and grain products constitute a significant portion of the supply of grain available throughout North America for both human and pet foods. North American grain handling and distribution practices result in a co-mingling of supply, which results in a loss of identity preservation.

The FDA recognizes the safety and equivalence of products derived from U.S.-approved varieties of genetically modified grain, so there is no reason to exclude it from the general supply. In addition, the FDA does not require products containing GMO grains to bear additional labeling.

By-products are defined as the co-product of a primary product and are usually portions of the animal not always consumed by people in North America. By-products are an excellent source of protein and other nutrients. By-products in pet foods that meet Association of American Feed Control Officials (AAFCO) guidelines come from clean animal parts other than meat, such as the liver, kidney and other organs. Purina purchases all by-products from USDA-inspected plants. They must meet stringent criteria for nutrient content, production and quality assurance. Learn more about our quality ingredients.

No, we do not offer dog or cat food without by-products. Animal by-products include clean animal parts other than meat, such as organ meats like the liver and kidney. These by-products are not commonly used in the human food supply chain, so it’s a sustainable use of all the parts of an animal.

Animal digest is often considered a substandard pet food ingredient. In some cases, this is because the word "digest" is mistakenly thought to describe the contents of the digestive tract. The word "digest" in "animal digest" refers to the digestive process used in production, not the ingredients.

The process starts with animal protein such as muscle and soft tissue supplied by USDA-inspected facilities.

These ingredients are processed in order to break them down, similar to the process of digestion in the body. The resulting digest is a liquid, but can also be made into a paste or powder.

Animal digest is a high-quality ingredient that provides an excellent source of protein and enhances the palatability of Dog & Cat foods.

The basic story about the dangers of Menadione has emerged at various times during the past decades as something of an urban legend in the pet food industry and are not research-based.  In fact, numerous research studies and nutritional textbooks have identified Menadione as a safe and effective means of providing the important nutrient Vitamin K to Dogs & Cats. Menadione has been commonly used in pet foods for approximately 25 years with no documented negative health effects. Menadione is a stable source of the essential nutrient vitamin K. Vitamin K provides the following nutritional benefits: it is required for the synthesis of a number of body proteins, most notably the proteins responsible for normal blood clotting.
Learn more here.

Although dogs and cats are unable to distinguish colour, we know that most pet owners consider the product’s appearance when purchasing food for their pet. Artificial colouring is added to maintain a more desirable and consistent appearance. All colourings used in our pet foods are approved for use by the Food and Drug Administration (FDA).

Yes, Purina foods are good for cats. Every Purina pet food is formulated based on a purposeful blend of ingredients, to provide nutrients that support overall pet health. You can find more information on product labels and on the Purina website.

Yes, Purina foods are good for dogs. Every Purina pet food is formulated based on a purposeful blend of ingredients, to provide nutrients that support overall pet health. You can find more information on product labels and on the Purina website.

Feeding your pet is one of the most important ways you can care for them. Once you have chosen the right food for your pet, you can develop a plan for portioning and scheduling.  For more information, check your product package for specific feeding amounts or read our Cat Feeding Guide and Dog Feeding Guide.

Some of our pet food packages do contain caloric information. If the product package you feed does not contain this information, we’ll be more than happy to help. Please contact us here for information.

Pet food makes up the entirety of a pet’s diet, so it needs to deliver all of the nutrients they need. That’s why pet foods so often use the phrase “complete and balanced.” Every pet food needs to meet federal (FDA) and provincial regulatory standards before it gets near your Dog’s or Cat’s bowl.

No, there is not currently a recall of Purina cat food. Purina cat food is made according to Purina’s quality control and safety protocols, which are unsurpassed in the pet food industry. For more information, visit the Purina News Center.

No, there is not currently a recall of Purina dog food. Purina dog food is made according to Purina’s quality control and safety protocols, which are unsurpassed in the pet food industry. For more information, visit the Purina News Center.

For help selecting the perfect food for your perfect pet, please visit our Pet Food Finder. Otherwise, a member of our team is ready to help you find a new product for your dog or cat. Contact us here so we can help you find a pet food that is 100% complete and balanced for your pet’s life stage.

Select a pet food that is 100% complete and balanced for your pet’s size and life stage when searching for the perfect food, i.e., a large breed food for a dog that is 50 lbs. or more.

All of our Dog & Cat foods come with feeding instructions to help you properly feed your pet depending on their size, but certain types of pets may require specialized foods to help them maintain an ideal body condition.

All Purina commercial pet food is complete and balanced and will contribute to your pet’s overall health, along with regular exercise and attention to any of your pet’s special needs. Please visit our cat products page to review and select one of our cat food products or visit our dog food products page to review and select one of our dog food products.

For help selecting the perfect food for your perfect pet, please visit our Pet Food Finder.

You should consider transitioning gradually to new pet foods to help eliminate any digestive issues. We recommend consumers introduce a new pet food over a period of 7 – 10 days to help avoid digestive upset. The first day we recommend mixing 10 percent of the new food with 90 percent of the current food. Each day, increase the amount of the new food while decreasing the amount of the current food.

Purina^® and Pedigree^® pet foods provide complete and balanced nutrition. Pedigree^® only makes products for dogs. Purina^® makes quality cat and dog foods formulated to meet the needs of all pets at every life stage. You can learn more on the Purina^® website.

Purina brand dog food is made primarily in North America. As a global pet care leader, Nestlé Purina PetCare manufactures products throughout the world. Regardless of where our products are produced, you can be assured that they are subjected to our rigorous quality assurance standards. The safety of our products is a top priority. We stand behind their high quality, so consumers can feed them to their pets with confidence. Learn more about Purina product quality by visiting the Purina website.

Purina is owned by Nestlé, and Purina products are available to pet owners worldwide. Visit the Purina website to learn more about Purina’s brands.

99% of Purina pet food products sold in the Canada are manufactured in our own facilities in North America.

As you can tell, we’re experiencing a high demand for our products, and our team is working hard to keep shelves (and online carts) stocked with our food, treats and litter. To help you find stores that may have our product available, we’d encourage you to visit our Where to Buy tool. Because we’re all in this together, we encourage consumers to only purchase the amount you would regularly order, so that everyone can keep their pets happy and healthy. Also, please call the store first to be sure your product is available. Should you have additional concerns, please contact us for assistance.

Pet lovers should ensure they have two weeks’ worth of food on hand while only purchasing the amount of food they regularly would, check with their veterinarian about ordering any prescriptions ahead of time, and make sure they have sufficient essential pet products such as cat litter.  When bringing food home, it is important to still follow recommended storage tips and guidelines to keep food safe.

Our team is working hard to make sure your pet’s favourite food is available. If you are running low and unable to find more, you may need to substitute another recipe in the short term.  If this is the case, you should try to introduce the new food gradually. Mix the new with old, increasing the new and decreasing the old food over a period of 7-10 days. Please use the same procedure when you eventually switch back to your pet’s favourite food.  If your pet’s diet is a therapeutic diet for a specific health concern, please talk with your Veterinarian before making any changes.

Purina is supporting pet shelters and rescues across the country by sending pet food, litter and providing financial resources to help them in this uncertain time. You can help too by fostering or adopting a pet or making a donation. Connect with a local shelter to learn more.

While we know the grown-out look may not be the prettiest, keep in mind that dogs don’t care how they look! Daily brushing will help decrease shedding and prevent matting, and regular bathing will help dogs stay clean and fresh smelling. Don’t forget about dental health too! Now is a great time to get in the habit of brushing your dog’s teeth every day or two, and daily dental treats can also be helpful. If you have specific concerns about grooming, your veterinarian may have some other suggestions for your pet. For more information, please read our pet grooming articles.